Refund policy

Return & Refund Policy


Last updated: August 12, 2026


Thank you for shopping with Aura Style. We want you to be happy with your purchase. Please review our return and refund policy below before placing your order.


Returns


Because our products are made to order, we generally do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or ordering the wrong color.


Please carefully review the product description, size chart, color, and other product details before placing your order.


Damaged or Defective Items


If your order arrives damaged, defective, or with a manufacturing issue, please contact us within 7 days of delivery.


Please include:


  • Your order number
  • A clear description of the problem
  • Clear photos of the product and the packaging
  • Any other information that may help us review the issue


After reviewing your request, we may offer a replacement or refund, depending on the situation.


Wrong Item Received


If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.


We will review the issue and, when appropriate, arrange a replacement or provide a refund.


Incorrect Size or Color


Aura Style is not responsible for orders where the customer selected the wrong size or color.


Please use the size chart and carefully review your order before completing your purchase.


Refunds


If your refund is approved, the refund will be issued to the original payment method used for the purchase.


Please allow your bank or payment provider additional time to process the refund after it has been issued.


Order Cancellation


If you need to cancel an order, please contact us as soon as possible.


Because our products may be sent to production shortly after an order is placed, we cannot guarantee that cancellation requests can be accommodated once production has started.


Items Not Eligible for Refund


Refunds are generally not available for:


  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Customer-entered address errors
  • Products that have been worn, washed, or damaged by the customer


Contact Us


If you have a question about a return, replacement, or refund, please contact us through the Contact page on our website and include your order number.


We will review each eligible request and do our best to resolve the issue fairly.


Thank you for choosing Aura Style.